In the Irish media over the last few days Ryanair were accused of breaking the Consumer Protection Act 2007 by not providing a contactable email address for users. Ryanair have since added an email address in their support section. Aer Lingus previously were also taken to court over the same issue and they too were forced to provide a contactable manned support email address.
Now, here is my beef with Instagram and by default Facebook who own Instagram, Instagram used to have an email address listed but no longer do. Users with issues are directed to view a set list of possible issues that might happen to be the same as theirs. Users are pigeon holed into a set list, and if your issue is not there then too bad, you can’t just email them for help.
In terms of the airline examples I gave above Head of the National Consumer Agency Karen O’Leary said:
“There are basic obligations that traders must adhere to when carrying out business with consumers over the internet, including the provision of an email address to facilitate contact by consumers.“
This quote reigns true of my issue with Instagram and why I think they must be breaking some law, either local here in Ireland or at an EU level and if not they are in principal.
What do you our readers think.